Technical Service Representative

About Progressive Industrial Fluids Ltd.

Progressive Industrial Fluids Ltd. (“PIFL”), Ontario's premier manufacturer of industrial lubricants, coolants, drawing fluids, and specialty cleaners, stands at the forefront of innovation in the industrial sector. With a rich history of excellence and a future focused on cutting-edge solutions, we continue to expand and push the boundaries of innovation. We are seeking a knowledgeable Technical Service Representative to join our team and contribute to our mission of global leadership. At PIFL, we are more than a company; we are on a journey of innovation and impact.

Role Overview:

The Technical Service Representative at PIFL will perform on-site technical and administrative duties within a manufacturing environment at our customer accounts under the direction of senior staff or management. This position is responsible for providing technical support, managing chemical inventories, and ensuring the proper maintenance and performance of our products. Your expertise will help improve our customers' processes and ensure they receive the highest level of service and support.

Your First 90 Days:

First 30 Days: Orientation and Integration

Immerse yourself in the PIFL culture, products, and technical service procedures. Participate in comprehensive training sessions, shadow experienced colleagues, and begin to understand customer products and processes. Start managing basic technical tasks under guidance.

Next 30 Days: Strategy and Engagement

Take on increased responsibility by independently performing technical duties and managing chemical inventories. Engage with customer production and technical personnel to identify process improvement opportunities. Begin identifying areas for improvement in technical service delivery.

Following 30 Days: Independence and Growth

Gain full responsibility for managing technical service operations within your purview. Demonstrate strategic planning and problem-solving capabilities. Drive initiatives to enhance service performance and support our growth strategy.

Success Metrics for the First 90 Days and Beyond:

At PIFL, we believe in setting clear expectations. As part of our team, you will be evaluated on specific success metrics such as improving customer satisfaction, reducing downtime, and enhancing the efficiency of technical service operations. These goals are designed to guide your journey towards achieving operational excellence and fostering a culture of accountability and achievement.

Key Responsibilities:

• Perform on-site technical and administrative duties in a manufacturing environment.
• Acquire, record, and analyze process and usage data, and report results to customers and management.
• Order and record inventory of chemical products, ensuring optimal stock levels.
• Maintain tools and utility equipment such as pumps, sump suckers, and coolant dispensers in a safe and efficient manner.
• Inspect and perform routine maintenance on fluid systems, including product additions, filter changes, and sump cleaning.
• Lead and conduct meetings with customers to review value propositions and best practices.
• Implement and follow safety protocols, perform pre-task plans, and conduct pre-operation inspections.
• Collect, analyze, test, interpret, and record machine samples, and recommend corrective actions.
• Conduct bio-stick dip tests of all sumps and central systems, and complete corrective actions as needed.
• Inspect, monitor, and maintain coolant filters, washers, paint systems, and air handling systems.
• Add chemicals, including coolants, greases, oils, lubricants, cleaners, and biocides to fluid systems.
• Develop reports regarding project and process improvements, and present findings to customers and management.
• Ensure compliance with environmental, health, and safety standards at customer sites.
• Stay updated on industry trends, new technologies, and best practices in technical service and chemical management.

Work Environment:

• Work in an office environment and a manufacturing environment; may be exposed to fumes, airborne particles, and toxic or caustic chemicals.
• Occasionally exposed to moving mechanical parts, risk of electrical shock, and trip and slip hazards.
• Noise levels in the manufacturing environment can be loud.
• Ensure a safety mindset throughout designated areas of responsibility.
• Maintain the highest Environment Health and Safety standards while at the customer’s site.

Requisites:

• Bachelor's degree in science, engineering, or equivalent experience. Knowledge of chemistry or science is essential.
• One to two years of related experience in manufacturing, with at least one year in chemical management services or metalworking processes.
• Excellent written and verbal communication skills.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, clients, and customers.
• Demonstrate basic mathematical skills, including the ability to calculate figures and amounts such as percentages, fractions, conversions, and proportions.
• Ability to analyze and produce data such as charts and graphs.
• Organized, with the ability to manage multiple demands, establish priorities, and respond to unanticipated situations.
• Proficient in Internet software, email, word processing, spreadsheets, presentation software, project tracking, and ERP software.

Benefits & Perks:

• Comprehensive benefits package, including health, dental, and vision care.
• RRSP matching and financial planning support.
• Engaging company culture with regular team events and community initiatives.
• Opportunities for professional development and career advancement.
• Employee assistance program for mental health and well-being support.
• Access to industry conferences and seminars for networking and learning.
• Wellness programs and initiatives to promote a healthy work-life balance.
• Employee recognition and reward programs to acknowledge outstanding performance.
• Professional development opportunities, such as training programs and mentorship.
• Employee discounts on company products and services.

What Sets Us Apart:

1.      Professional Growth: Unparalleled opportunities for personal and professional development, including leadership training, mentorship, and access to industry-leading resources.

2.      Flexibility and Balance: We champion work-life harmony with flexible working arrangements, wellness programs, and a supportive environment.

3.      Innovation and Collaboration: Engage in cross-functional projects and innovation challenges that spark creativity and foster a culture of teamwork.

4.      Community and Environmental Commitment: Active participation in volunteering, sustainability initiatives, and community projects, reflecting our commitment to social responsibility.

Join Our Journey of Innovation and Impact:

If you're ready to be part of a team that values innovation, excellence, and making a real difference, we want to hear from you. We are not just about business as usual; we're about pioneering change, fostering innovation, and creating a lasting impact in the industrial sector and beyond. We offer a unique opportunity to be part of a team that values creativity, forward-thinking, and a commitment to excellence. As we continue to grow and evolve, we're looking for dedicated professionals who are passionate about making a difference, eager to challenge the status quo, and ready to contribute to a sustainable future.

With us, you'll find more than a job—you'll discover a career path that encourages personal growth, supports your well-being, and celebrates your contributions to our collective success. If you're inspired by the prospect of joining a company that's committed to making a positive impact on the world, we invite you to apply. Your future at PIFL. is not just an opportunity to excel—it's a chance to make a difference.

Please note that while not all listed requisites are mandatory for this position, we encourage all interested applicants to apply. All applications will be thoroughly reviewed, and only candidates who meet the necessary criteria will be contacted for further consideration.

In our pursuit of excellence, we recognize that diversity, inclusion, and justness are key to unlocking the full potential of our team. We strive to create a workplace where every individual can bring their authentic self to work, feel a sense of belonging, and have equal access to opportunities for growth and advancement.

PIFL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We understand that our differences make us stronger, and we are passionate about leveraging them to foster innovation, creativity, and collaboration.

Join us in our journey towards a more diverse, inclusive, equitable, and belonging workplace, where every voice is heard, and every person is empowered to succeed.